Delete Your Account
Last updated: 1 July 2026
You can request deletion of your SourceFlow account and the personal data associated with it at any time. This page explains how, and what happens to your data. Any remaining wallet balance (NGN, USD, GBP, or CAD) should be used first, or resolved with SourceFlow Support before deletion.
How to request deletion
Option 1 — In the app
- Open the SourceFlow app and log in.
- Go to Profile → Settings.
- Tap Delete Account and confirm.
Your account is deactivated immediately and permanently removed as described below.
Option 2 — By email
Email us from the address on your account:
- Send a message to [email protected] with the subject "Account Deletion Request".
- Include the email address and full name on your SourceFlow account so we can verify it's you.
We verify and action requests within 30 days and confirm by email when done.
What gets deleted
| Data | What happens |
|---|---|
| Name, email, phone, delivery address | Deleted |
| Wallet balance & profile | Deleted (use any remaining balance first, or contact support to resolve it) |
| Search & cart activity | Deleted |
| Push notification token | Deleted |
What we may retain
For legal, tax, and fraud-prevention reasons, we may retain certain records — such as transaction and order records — for the period required by law, after which they are deleted or anonymised. These records are no longer linked to an active account.
Before you delete
- Any remaining wallet balance should be used beforehand. If funds remain, contact support so the balance can be resolved before deletion.
- Deletion cannot be undone. You would need to create a new account to use SourceFlow again.
- Orders already in progress will still be fulfilled; contact support if you have questions about an open order.
Questions?
Contact [email protected]. See also our Privacy Policy.